Privacy Policy

Who this policy covers

This policy concerns the website of Ruby Mountain Natural Spring Water, a business registered in the USA. For privacy questions, contact order@rmswater.com or call (775) 744-4315. Our Spring Creek office is at 362 Spring Valley Pkwy, Spring Creek, NV 89815.

Information you provide

When you request service or ask an account question, the form collects your name, phone number or email address, city or service area, and the service you are interested in. You may also provide a water preference and notes. Please do not include payment-card numbers, bank details, passwords, health information, or other sensitive information in the form.

The website does not provide online accounts or accept payments. The Pay Your Bill page directs you to contact an office.

How website information is used

Information in your request is used to respond to your question, discuss service availability, and coordinate the next steps with you. Necessary technical information, such as your IP address and request timing, is processed to operate the website, limit abuse, and diagnose delivery or technical problems. The form does not automatically sign you up for a marketing list.

Service providers and outside links

• Graylock Digital LLC and Sevalla: technical website infrastructure and application hosting. Hosting systems may process technical request information needed to serve and protect the website.
• Resend: the website’s inquiry email-delivery provider. When the form is configured, the inquiry details are sent through this provider to the configured business inbox so a team member can respond. See Resend’s privacy policy.
• Google Maps: optional embedded maps on the location pages. These load only after you allow third-party embeds. Google can receive technical information, including your IP address, and may set its own cookies. Opening an external directions link also takes you to Google. See Google’s privacy policy.

Outside websites have their own policies. The current website does not install advertising pixels, session-recording tools, or optional analytics software.

Cookies and browser storage

The consent controls use necessary browser storage to remember your cookie choice, its version, and when it was saved. Analytics and third-party embeds are off until you opt in. The analytics preference is reserved for future permitted use; no optional analytics tool is currently installed. You can reject optional features or change your choices at any time. Disabling third-party embeds removes the embedded map from this site; it cannot remove cookies that an outside provider has already placed in your browser.

You can also manage cookies and local storage in your browser settings.

Retention and security

Requests pass through email-delivery systems and the receiving inbox. Keeping or deleting those messages is managed by the website owner and its providers. Contact us to ask about retention periods or request removal. No specific retention period or security certification is promised by this general template. Do not use the inquiry form for confidential or highly sensitive information.

Your privacy requests

Depending on the laws that apply to you, you may have rights to request access, correction, deletion, or a copy of personal information. Email order@rmswater.com to ask about your information or make a request. We may need information to verify that a request concerns you. Rights and available responses depend on applicable law and any requirements to keep records.

Children’s information

The website does not have children’s accounts or a children’s service. If you believe a child has sent personal information through the form, contact us so the website owner can review the request.

Changes to this policy

Changes to website features or this policy will be reflected on this page with an updated date. Please review this notice when you use the site. This general template does not determine which state, federal, or other privacy laws apply to a particular visitor.